Service Department Asst Manager Job Template

Service Department Asst Manager Job Template

Pay: $58000 - $73000 Per Week

Job Type: Administrative

Summary

We are seeking a dedicated, experienced service department assistant manager to oversee our service operations. This pivotal role involves developing effective service processes, managing service team members, managing departmental budgets, and enhancing customer satisfaction. The ideal candidate will have a solid management background in the heavy equipment industry, with strong technical knowledge and leadership skills. If you are a strategic thinker with a commitment to integrity and team development, we encourage you to apply!

Job Description:

Responsibilities

• Develop, communicate, enforce, and monitor effective service department processes to ensure both internal and external customer satisfaction.
• Create annual departmental goals and budgets aligned with the organization's financial and operational objectives.
• Execute and monitor a marketing plan to achieve departmental goals.
• Manage service warranty and product improvement program claims to maximize credit retrieval.
• Open work orders, schedule, and assign tasks to employees based on their skills and knowledge.
• Ensure completeness and accuracy of work orders before customer billing.
• Maintain all department tools, equipment, and vehicles in good working order.
• Manage recruitment, staffing, and development activities for the service department.
• Maintain a professional demeanor and high levels of character, honesty, and integrity in all business affairs.

Qualifications

• 3 years of management experience in heavy equipment or related industry.
• Educational background: High School Diploma or GED required; Associate or Bachelor’s Degree in a related field preferred.
• Hands-on technical experience with heavy equipment, including diagnostics and repairs.
• Strong knowledge of diesel engines, hydraulics, and electrical systems.
• Excellent organizational, communication, and leadership skills, with proven ability to manage and inspire a team.
• Proficient in Microsoft Office and other computer applications; technical proficiency in diagnostic software is preferred.
• A valid driver’s license, with CDL and a good driving record considered an asset.

Shift Schedule

• Type of employment (full-time, part-time, etc.) 
• Expected hours 40-45
• Monday - Friday: 7:30-5:30, Saturday as needed
• Overtime as needed 

Shift Schedule:

• Full Time
• 45 hours per week

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Plan
• Paid Holidays
• Paid Personal Days
• Personal Development Assistance

At Suncoast Fleet Services, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Suncoast Fleet Services is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.