Service Writer

Service Writer

Pay: $24 - $33 Per Hour

Job Type: Customer Service

Summary

We're looking for a highly motivated and customer-focused service writer to join our team. You'll be the first point of contact for our valued customers, acting as a liaison between them and our mechanics. This role requires a strong understanding of heavy-duty trucks and/or RV(s), excellent communication and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. If you're passionate about the trucking industry and thrive in a team environment, we encourage you to apply!

Job Description:

Responsibilities

• Greet customers in a friendly and professional manner, both in person and over the phone
• Actively listen to customer concerns and accurately assess repair needs
• Schedule service appointments and effectively communicate estimated timelines
• Create and manage repair orders, ensuring accurate information and clear communication with technicians
• Obtain customer authorization for repairs and provide detailed service cost estimates
• Provide regular updates to customers on the progress of their repairs
• Process payments and ensure customer satisfaction throughout the repair process
• Maintain accurate customer records and shop documentation

Requirements

• 2+ years of experience in a service writer role, preferably within the heavy-duty truck and/or RV industry
• Strong understanding of heavy-duty truck operation and repair procedures
• Excellent communication and interpersonal skills, with a focus on building rapport and resolving customer concerns
• Proficient in computer skills, including experience with service management software (CDK or similar a plus) and Microsoft Suite
• Ability to multi-task, prioritize workload, and manage deadlines effectively
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team environment

Shift Schedule

• Type of employment (full-time, part-time, etc.) 
• Expected hours 
• Days/hours the employee is expected to work (weekends, night shifts, etc.)
• Overtime requirements

Shift Schedule:

• Full Time
• 40 hours per week

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays
• Paid Personal Days

At Suncoast Fleet Services, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Suncoast Fleet Services is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.